Frequently Asked Questions
Have a question about Edgewater Casino Resort? Odds are it’s been asked before. Please browse our Frequently Asked Questions below, and if you don’t find the answer you’re looking for, contact us and we’ll be happy to assist you.
The Edgewater strives to be in full compliance with the Nevada Clean Air Act, providing non-smoking dining and public areas.
Hotel check-in time is 3pm. Check out time is 11am. For guests arriving early, luggage may be checked into the Bell Desk area until the guest’s room is ready. Prior to 1pm, guests may check in early to clean and ready rooms. Early check-in fee is $10+ tax per room. After 1pm, there is no charge for early check in if the room is available.
Please note that we honor Do Not Disturb requests for your stay. We do respect your privacy. However, we do reserve the right to do daily service checks from housekeeping or welfare checks by security at any time to ensure that you are experiencing a safe and enjoyable stay with us. Your well-being, as well as the well-being of all of our guests, is of great importance to us. Thank you for your understanding.
Edgewater has full amenities in suites, including refrigerator, wet bar or dining area, complimentary bath products, hair dryer, iron and ironing board.
All guest rooms have hair dryers and iron/ironing boards
Edgewater has a number of ADA compliant rooms. These rooms are located throughout the hotel and feature special bathroom facilities.
TDD telephones are available upon request.
Service fee to be charged in some cases, up to 1 Mbps for unlimited access. Click here for rates.
The pool is heated to 80 degrees, spa is 102. 9am to 11pm; open to all ages. No lifeguard on duty.
Open from 7am to 10pm, use of the room is free to Edgewater's adult registered guests (must be 18 or older).
Edgewater provides full catering services to guests wanting to have an event at our property. Call 800.677.4837 for details.
ARRANGING A SPECIAL STAY
Please call 800.677.4837 to find out how you can pay in advance for someone's special vacation at Edgewater.
SENDING FLOWERS AND GIFT BOXES TO SOMEONE AT EDGEWATER
Please call 702.298.2453, ext 3205 to speak with a Front Desk Supervisor to arrange to send flowers, candy, gift baskets, etc., to guests at Edgewater. These gifts are distributed by our Bell Desk personnel and the guest must be in the room to receive the gift. Alternatively, the guest may pick the gift up at the Bell Desk.
SHUTTLE SERVICE FROM LAUGHLIN/BULLHEAD CITY AIRPORT
Shuttle service from the airport is free and available upon request, please contact the Bell Desk for shuttle needs.
Edgewater does not have car rental agencies on property. There are, however, Enterprise, Hertz and Avis rental agencies at the Laughlin-Bullhead Airport. Our shuttle driver will be happy to supply transportation to the airport.
Guests will need to arrange the delivery. The companies deliver to the Bell Desk, and they hold it until the guest arrives. Then they can deliver the oxygen to their rooms. Bell Desk can provide the telephone numbers of the local companies that deliver oxygen to our property. Call 800.677.4837 (702.298.2453) and ask for the Bell Desk.
Call 800.677.4837 (702.298.2453) to rent a scooter or wheelchair.
Local calls are free. If your internet access is an 800 number, there is a $1.00 flat charge. If the number is long distance, toll charges apply. If your provider has access in Las Vegas, the call is free. (Las Vegas is a local call from Edgewater.)
$2.00 per page.
To recover items you may have forgotten at Edgewater, call 800.538.5634, or email us. The Lost & Found Department is open Saturday through Wednesday from 8am to 4pm Guests in-house may dial the Lost & Found room at ext. 3614. After hours, they may call the 800 number and leave a message, or call 800.677.4837 and ask for Security. They can check the Lost & Found room for missing items.
ROLLAWAY BEDS AND REFRIGERATORS
Available to guests for an additional charge. ($10 per day for rollaways, $10 per day for refrigerators). Available on a first-come, first served basis at check-in. Guests requiring refrigeration for medication: please advise reservations agent when making reservation.)
SAFE DEPOSIT BOXES
The casino cage has a limited number of safe deposit boxes available to our hotel guests.
GLOBAL CASH ACCESS
For customer convenience GCA kiosks are placed throughout the casino floor; complete the transaction and receive your funds at the Casino Cage.
FOREIGN CURRENCY EXCHANGE
The Casino Cage exchanges foreign currency from Canada, Switzerland and England as well as Euros.
Cash in your winnings at the Casino Cage!
Click here for a form for you to complete and return to us. Return by US mail to The STRAT Hotel, Casino & SkyPod Attn: TRUE REWARDS CLUB 2000 Las Vegas Blvd. South, Las Vegas, NV 89104
If you plan to visit us soon, you may simply complete the request at the club booth at your convenience. Please allow two weeks for us to process your request.
We love our pets too! However, company policy is non-pet. There are local kennels and pet sitter services available.
Edgewater features an arcade for the amusement of guests' children as well as a swimming pool. Please be aware that the pool does not have a lifeguard or arcade attendants. Children should never be left unattended on the property. A curfew law is in effect in Laughlin year-round.
NEVADA STATE GAMING LAWS
Regulate the presence of children in gaming areas. Specifically, minors may not loiter in or around any room or area where gaming activity is being conducted. Minors (under age of 21) are prohibited from playing, placing wagers at, or collect winnings from any gambling game, slot machine, race book, sport pool or Pari-Mutuel operator.
RV DRY CAMPING
We love our RV guests! Unfortunately, due to Clark County Health Department requirements, Edgewater cannot get necessary permits for RV Dry Camping. Consequently, we cannot allow guests to stay in their RVs overnight. We can, however, allow the RV to remain parked in the lot while the guests are occupying a hotel room, or the guest may move the RV to our upper parking lot. The upper parking lot has 24-hour security and bus service to our property.
Edgewater does not have a ramp or slips for boats. However, we can accommodate parking for your vehicle and boat. We have limited parking in the casino/hotel parking lot for boats and vehicles, (which fills up very quickly on Friday and Saturday nights).
NEVADA GAMING LAW prevents PBX operators from ringing the Race & Sports Book. Winning Sports Book tickets are good for 120 days after the date of the game.
If you have left the property and did not redeem your slot payout tickets, they can be redeemed by mail.
Send the voucher to:
Edgewater Hotel Casino
Attn: Controller's office
2020 S. Casino Drive
Laughlin, NV 89029