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Frequently Asked Questions at the Edgewater Laughlin NV

Following are answers to questions we receive regarding Edgewater. Please be advised that prices, hours and other information are subject to change.
If you would like more information, or clarification on information provided, please email us at info@cb-ew.com.

ENVIRONMENT

The Edgewater strives to be in full compliance with the Nevada Clean Air Act, providing non-smoking dining and public areas.

HOTEL

Hotel check-in time is 3pm; check-out time is 11am. For guests arriving early, luggage may be checked into the Bell Desk area until the guest's room is ready.

Edgewater has full amenities in suites, including velour robes for use during your stay, refrigerator, wet bar or dining area, complimentary bath products, hair dryer, iron and ironing board.

Guests in standard rooms may borrow hair dryers and irons/ironing boards from housekeeping.

ADA ROOMS:

Edgewater has a number of ADA compliant rooms. These rooms are located near elevators and feature special bathroom facilities.

TDD telephones are available upon request.

COMPUTER ACCOMODATIONS:

HIGH SPEED INTERNET is available in every room. Dataports for land line access are also available from housekeeping for guests who have access numbers to local servers or toll-free server numbers.

SWIMMING POOLS:

The Pool is heated to 80 degrees, spa is 102. 8am to 10pm: open to all ages. No lifeguard on duty.

FITNESS ROOM :

Open from 7am to 10pm, use of the room is free to Edgewater's adult registered guests (must be 18 or older).

PARTIES/REUNIONS/WEDDINGS/CATERING:

Edgewater provides full catering services to guests wanting to have an event at our property. Call 1-800-677-4837 for details.

ARRANGING A SPECIAL STAY FOR SOMEONE AT Edgewater:

Please call 1-800-677-4837 to find out how you can pay in advance for someone's special vacation at Edgewater.

SENDING FLOWERS AND GIFT BOXES TO SOMEONE AT Edgewater:

(Please call 702-298-2453, ext 3205 to speak with a Front Desk Supervisor to arrange to send flowers, candy, gift baskets, etc., to guests at Edgewater. These gifts are distributed by our Bell Desk personnel and the guest must be in the room to receive the gift. Alternatively, the guest may pick the gift up at the Bell Desk.

SERVICES

SHUTTLE SERVICE FROM LAUGHLIN/BULLHEAD CITY AIRPORT

Shuttle service from the airport is free and available from 7am to 5pm Upon arrival at the airport, please pick up Edgewater's courtesy telephone and let our Bell Service know you would like transportation to Edgewater.

RENTAL CARS:

Edgewater does not have car rental agencies on property. There are, however, Enterprise, Hertz and Avis rental agencies at the Laughlin-Bullhead Airport. Our shuttle driver will be happy to supply transportation to the airport.

OXYGEN:

Guests will need to arrange the delivery. The companies deliver to the Bell Desk, and they hold it until the guest arrives. Then they can deliver the oxygen to their rooms. Bell Desk can provide the telephone numbers of the local companies that deliver oxygen to our property. Call 1-800-677-4837 (702-298-2453) and ask for the Bell Desk.

WHEELCHAIRS:

Edgewater supplies wheelchairs free of charge on a first-come, first-served basis for the duration of your stay. To retain a chair (which you need to do upon arrival - cannot be done in advance), the Bell Desk will make a copy of your driver's license and give you back your original. In the event that no chairs are available (this does not happen very often), you may rent from a business in Bullhead City. The Bell Desk can provide the telephone number of the business where you can rent wheelchairs and electric scooters. Call 1-800-677-4837 (702-298-2453) and ask for the Bell Desk.

TELEPHONE CALLS:

Local calls are free. If your internet access is an 800 number, there is a $1.00 flat charge. If the number is long distance, toll charges apply. If your provider has access in Las Vegas, the call is free. (Las Vegas is a local call from Edgewater.)

FAX SERVICE:

$3.00 first page and $1.00 each page after. Receiving: $2.00 per page.

LOST ITEMS :

To recover items you have forgotten at Edgewater, you can call 1-800-538-5634, or email us at info@cb-ew.com. The Lost & Found Department is open Saturday through Wednesday from 8am to 4pm Guests in-house may dial the Lost & Found room at ext. 3614. After hours, they may call the 800 number and leave a message, or call 1-800-677-4837 and ask for Security. They can check the Lost & Found room for missing items.

DRY-CLEANING & LAUNDRY SERVICES:

Available to guests through the Bell Desk Monday through Saturday (items dropped off on Saturday may not be picked up until Monday). Guests simply bring items requiring dry cleaning to the Bell Desk. Dry cleaning is charged to guests' room/credit card.

ROLLAWAY BEDS AND REFRIGERATORS:

Available to guests for an additional charge. ($10 per day for rollaways, $10 per day for refrigerators). Available on a first-come, first served basis at check-in. Guests requiring refrigeration for medication: please advise reservations agent when making reservation.)

SAFE DEPOSIT BOXES:

The casino cage has a limited number of safe deposit boxes available to our hotel guests.

GLOBAL CASH ACCESS:

For customer convenience GCA kiosks are placed throughout the casino floor; complete the transaction and receive your funds at the Casino Cage.

FOREIGN CURRENCY EXCHANGE:

The Casino Cage exchanges foreign currency from Canada, Switzerland and England as well as Euros.

LINES OF CREDIT/CHECK CASHING:

Visit the Casino Cage to set up lines of credit and/or check cashing privileges.

TICKET REDEMPTION:

Cash in your winnings at the Casino Cage!

WIN/LOSS STATEMENTS:

Click here for a form for you to complete and return to us. Return by US mail to 2020 S. Casino Drive, Laughlin, NV, 89029, or fax your request to 702-298-5606. It is also possible to request the statement by email. Please include the information in the form in your request and send to dcortez@cb-ew.com.

If you plan to visit us soon, you may simply complete the request at the club booth at your convenience. Please allow two weeks for us to process your request.

POLICIES

PETS:

We love our pets too! However, company policy is non-pet. There are local kennels and pet sitter services available.

CHILDREN:

Edgewater features an arcade for the amusement of guests' children as well as a swimming pool. Please be aware that the pool does not have a lifeguard. In addition, arcade attendants are not responsible for children left unattended in the arcade. Children should not be left unattended on the property. A curfew law is in effect in Laughlin year-round.

NEVADA STATE GAMING LAWS:

Regulate the presence of children in gaming areas. Specifically, minors may not loiter in or around any room or area where gaming activity is being conducted. Minors (under age of 21) are prohibited from playing, placing wagers at, or collect winnings from any gambling game, slot machine, race book, sport pool or Pari-Mutuel operator.

RV DRY CAMPING:

We love our RV guests! Unfortunately, due to Clark County Health Department requirements, Edgewater cannot get necessary permits for RV Dry Camping. Consequently, we can not allow guests to stay in their RVs overnight. We can, however, allow the RV to remain parked in the lot while the guests are occupying a hotel room, or the guest may move the RV to our upper parking lot. The upper parking lot has 24-hour security and bus service to our property.

BOAT FACILITIES

Edgewater does not have a ramp or slips for boats. However, we can accommodate parking for your vehicle and boat. We have limited parking in the casino/hotel parking lot for boats and vehicles, (which fills up very quickly on Friday and Saturday nights). We also have an overflow lot near our property with 24-hour shuttle service to the hotel/casino for our registered guests.

GAMING

NEVADA GAMING LAW prevents PBX operators from ringing the Race & Sports Book. Winning Sports Book tickets are good for 120 days after the date of the game.

If you have left the property and did not redeem your slot payout tickets, they can be redeemed by mail.

Send the voucher to:
Edgewater Hotel Casino
Attn: Controller's office
2020 S. Casino Drive
Laughlin, NV 89029

CASINO SERVICES:

BOOTH HOURS - 6am - Midnight daily.

ACCESS PLAYERS CLUB MEMBERSHIP:

FREE, sign up at the Casino Services.